FAQs & Support
We have customers all over the world who rely on Bayland Technologies, Inc. for digital diagnostic equipment needs. We hope you will join them.
If you have any questions or comments about our services and products, please don’t hesitate to contact us.
Sales & Orders
How do units look cosmetically?
Our units are all in near-flawless condition. We make sure that only the cleanest and highest-quality systems are sold by inspecting units prior to shipment and performing cosmetic restoration if needed. Rest assured that we will sell you a unit only if it is in perfect working and cosmetic condition.
Is there any discount for quantity orders?
Unfortunately, we are unable to provide any additional discount regardless of quantity needed. We will guarantee our products to be in PERFECT working and cosmetic condition. Buy today with confidence and you can receive your order as soon as tomorrow.
Warranty & Returns
What is covered under warranty?
On film scanners, the actual scanner, workstation, and any other accessories shipped with the scanner are covered. Bayland Technologies, Inc. offers 1-year full-replacement warranty, which includes a loaner. Please note: The client is responsible for all shipping costs regardless of the reason for shipping. If there is a system failure, the smallest imperfection or an artifact on scanned images, regardless of how many scans have been performed, we will service and repair the scanner and will provide you with a loaner while we take care of the problem for you. Your success is our success. We want you to use Bayland Technologies, Inc. for all your film digitizer needs and refer us to your colleagues as well.
All our refurbished monitors come with a 3-year warranty on parts and labor. The complete unit is covered under warranty. Please note: The client is responsible for all shipping costs regardless of the reason for shipping. Bayland Technologies, Inc. guarantees perfect diagnostic imaging on all medical LCD monitors. We also guarantee successful calibration while the monitor is under warranty, regardless of how many hours it has been used.
Does Bayland Technologies, Inc. accept returns?
All products sold by Bayland Technologies, Inc. are covered by a minimum 30-day money-back guarantee. If within the first 30 days of arrival of the unit you decide that you no longer want the product, you may return it for a full refund, minus the cost of shipping both ways and any credit card processing fees.
How do you ship?
We use FedEx ground exclusively for shipments with full value insurance. You may provide us with your FedEx account number if you would like to have the shipping charges billed to your account.
If you prefer any other carrier, you must send us a prepaid label. Note that you are responsible for purchasing insurance while creating the label, as we cannot be held responsible for any damages during transit.
How soon can you ship?
We normally ship the same day if the payment is made before 1:00 PM Central time. In all other cases, items will be shipped within 1 business day.
Does Bayland ship internationally?
Currently, if a payment is made using a credit card, we can ship only to U.S. and Canadian customers. All other customers: Please contact us so we can generate an official quote with an estimate of the shipping cost. We accept wire transfers only for international orders, and we require full, cleared payment in advance before products are shipped out. We apologize for any inconvenience this may cause.
Is Bayland Digital HIPAA compliant?
Yes. Bayland Digital strictly adheres to HIPAA’s stringent privacy policies. Read more about our HIPAA compliance.
What does it cost to digitize x-rays?
Customers have no out-of-pocket expense for our services.
Is there a fee for picking up my x-rays?
This is dependent on volume, however we might be able to provide free, nationwide pick-up.
How do I schedule a pick-up?
Please call 1-800-801-8432 ext. 2. We coordinate all transportation logistics.
How long does it take from the time of a request for a truck to arrive for pick-up?
In most cases our truck will arrive at your facility in one to three days of your initial call.
Do I need to separate my x-ray films from their paper jackets?
No. At our facility, x-rays and associated papers are separated for digitizing.
What happens to the paper patient records contained in the x-ray jackets?
Paper is separated from film at the digitizing plant. Afterwards, it is shredded to comply with HIPAA standards for patient privacy.
At what point in the digitizing process does Bayland Digital assume liability for my files?
From the moment our secure truck pulls away from your facility, Bayland Digital assumes all liability associated with your x-rays.
What documentation do you provide my company after our films are recycled?
Customers receive a settlement report, as well as HIPAA-compliant destruction documentation.
Am I able to obtain multiple copies of my scanned images?
Yes. We are able to stream the scanned images into your PACS server or multiple destinations as soon as they are digitized through a secure VPN connection.
How do you ensure quality of scans?
Bayland Digital is committed to providing you with highest possible quality of digitizing services using only FDA-approved VIDAR medical film digitizers.